The House Truth Field Notes

How to Build a Contractor Scorecard for Single-Family Rentals

Score SFR contractors on whether they meet the agreed schedule, pass the first quality-control walk, close punch items, bill against approved work, and resolve verified callbacks. Use the same definitions for each contractor and record who owned any delay.

Five measures for an SFR contractor scorecard

On-time completion: Jobs the contractor presented as complete by the agreed date divided by jobs due in the period. Log approved schedule changes and keep utility, access, and owner delays visible with their owners.
First-walk pass rate: Jobs that met the agreed scope and finish standard on the first quality-control walk divided by jobs walked. Track this alongside on-time completion so there is a reason to finish the work before calling it complete.
Punch age: Days from the day a punch item is logged to the day the fix is verified. Report how long open items have been waiting alongside the age of closed items.
Invoice match rate: Invoice lines that match the approved scope, quantity, unit, and price on first review divided by lines reviewed. Record the reason for each exception so a scope-writing error can be corrected by the right team.
Verified callback rate: Jobs with at least one callback verified as tied to the contractor’s work divided by jobs that have completed the same observation window. Track unresolved and unrelated calls separately.

How to use the scorecard

Start with one row per job. Record the contractor, trade, job type, agreed completion date, first-walk result, punch dates, invoice exceptions, and callback findings. Show the counts behind the rates, compare similar work, and bring the underlying job records to the vendor review.

Illustrative example. A crew presents nine of ten jobs by the agreed date. Six of the ten pass their first walk. Review the four failed walks before expanding assignments. If three failures involve the same missed door-latch check, add that check to the crew’s handoff and review the next batch using the same measure.

Start with an SFR renovation scope the contractor can bid. Use the invoice verification checklist for payment review and the lease-ready checklist for the final walk.

Use the renovation warranty tracking guide to collect the evidence behind verified callbacks.

Put the measures to work with the Wednesday contractor scorecard and pipeline guide.