The House Truth Field Notes

What to Send Contractors in the Wednesday Scorecard

Every Wednesday, send contractors the scorecard alongside the upcoming work pipeline. They should be able to see how the score was earned, what work is coming, how the next assignment is made, and how to recover after a miss.

What contractors should receive

The score and the evidence. Show the reporting period, the jobs reviewed, the results, and the scope line or field record behind each exception.
The upcoming pipeline. Show upcoming work by trade and market, expected start windows, and which jobs are ready to assign.
The assignment rule. Use the published rankings and rotate among eligible contractors within the same tier. Make capacity and trade fit visible when they affect the assignment.
The correction and recovery path. Name the person who reviews a disputed item and explain what a clean, verified job restores under the published standard.

Teach the rules before scoring counts

During a soft launch, show contractors sample cards and walk through how the evidence will be used. Let them flag errors and adjust to the standard before scores affect assignments. Keep the Wednesday cadence so everyone can see the same process each week.

How the score affects the next job

Use the scorecard and the ready-to-assign pipeline together. When the schedule is tight, give the highest eligible performance tier first look. Within that tier, rotate after each assignment. Record who got the job and why. If a crew lacks capacity or the job needs a different trade, note that in the assignment record.

What counts as a miss, and what restores standing

Publish the field standard before scores affect assignments. Explain how you score a request for a final walk when available work is still open, and how you handle a missed punch deadline. Tie each score to the scope line and field evidence. Give the contractor a way to flag a factual error and review the line with the superintendent.

Write the recovery rule in the same standard. A clean recovery job means completing the available scope, passing the first final quality-control walk, and clearing the required checks. State what that result restores and when repeated misses require a written recovery plan.

Keep the two reports separate

The Wednesday scorecard is the contractor-facing view of performance and upcoming work. The client decides who can access the internal 5 a.m. report and its performance views.

What the next assignment looks like

Illustrative example. Two crews qualify for the same tier on a paint turn. One crew received the previous job, so the next eligible job goes to the other crew if its schedule and trade fit. Record the assignment in the pipeline so the next Wednesday card shows how the rule was applied.

For the measures behind the card, use the SFR contractor scorecard guide. The 5 a.m. report is the separate daily view of property holds and rent exposure.

See what contractors see in their assigned-jobs 5 a.m. report.

Use the SFR Renovation Start Checklist to confirm who is next up and what work can start.

Use the first-30-day callback scorecard to assign each verified issue to its source.